Online journey map maker
Turn your research into clear, visual journeys that reveal opportunities and drive decisions.
Customize every part of your journey map
Visualize interactions and emotions with a layout that’s fully customizable.
Versatile lane types - choose from text, experience, icon, chart, insight, storyboard, or embed lanes to visualize every moment with precision.
Flexible layout control - duplicate or insert lanes and actions anywhere, shaping the journey to match any workflow.
Organized lane hierarchy – break down complex journeys by adding sub-lanes that organize supporting details without clutter.
AI-powered journey map templates
Stop piecing journeys together from scratch — UserBit’s AI generates a context-rich starting point tailored to your project.
AI-generated templates for any scenario - provide a few key inputs and UserBit crafts a personalized journey map template you can refine in minutes.
Instant journeys from your personas - automatically generate journey templates that pull structure, goals, and pain points directly from your persona’s data.
Integrate with other tools
Keep personas, insights, and journey maps connected so your team designs with real user context at every step.
Attach multiple personas to any journey - link persona to entire maps or individual lanes to show how different users experience your product.
Connect insights directly to journey steps - surface key findings and evidence alongside each touchpoint so decisions stay grounded in real research.
Share maps that wow stakeholders
Accelerate your decision-making with shareable links, Client Portals, and exportable reports.
One click sharing - generate a shareable public or protected link and revoke access anytime.
Client Portal - keep clients in the loop with their own space to view maps, comment, and track updates.
Export easily - download map in PDF and PNG formats for decks and documentation.
Invite your entire org for a fixed price
Work together, collaborate easily, and stay organized.
Collaborate without limits - invite unlimited collaborators, viewers, or stakeholders with no per-seat charges.
Organize with ease - create separate workspaces for different teams or clients to keep data private and secure.
We serve some of the best people
in the world!
And they have some kind words for us...
Crystal Dionysopoulou
Creative Director & Founder, Lucid Fox
The team is amazing in how responsive it is. The only other time I’ve had fixes so fast was when the developer was literally my husband! I’m a big fan.
Brittany Williams
UX/Human Factors Engineer, BD
UserBit has been pivotal in standardizing and operationalizing my research and design process. UserBit has allowed me to complete quick and efficient analysis of rich but text-heavy qualitative data, where great insights are sometimes difficult to extract. UserBit is a must-have tool for UX researchers.
Robert J
Senior UX Designer
I absolutely love how well rounded and fluid the platform is when it comes to real time collaboration, features, overall tooling for our research purposes.
Shawn Kenney
Senior Manager of User Experience and Research
UserBit has played a key role in our ability to modernize our qualitative research initiatives. By utilizing UserBit we can manage our interview participants and questions, collaboratively capture notes in real time, store our recordings and tag our data for synthesis all in a single system. We’re now beginning to expand access to UserBit to our whole organization so every team can access mission critical knowledge for optimal project planning and decision making.
Emily Kern
UI/UX Designer, Phunware, Inc
UserBit is the first app that has everything I need for UX Planning! It helps me stay organized by creating and storing all my interviews, personas, and sitemaps in one place. Not only does UserBit help me stay organized, it also allows me to track key insights and synthesize data! It saves me so much time (and stress) and allows me to focus on the work at hand.
Zahirul Islam
Experience Designer, DIJGTAL
UserBit is an excellent tool for generating quantifiable insights from qualitative research. It enables us to be very efficient and effective in synthesising the data within a short time frame. The developers are also very collaborative - we have never come across a team more responsive. We look forward to continuing to work with them.
FAQs
What's included in free plan?
The free plan includes one active journey map, unlimited read-only maps (for upto 6 months), 5 AI generated journey map templates, and unlimited team members.
Can I integrate journey maps with other UserBit tools?
Yes. You can integrate with repository insights and personas, helping you connect customer data and behaviors to your journey maps.
Can I purchase additional AI automation?
Yes. The free plan gives you 5 AI automations. If you need an increase, you can always contact us.
How do I share maps with clients?
Use protected links for quick views or invite them to a client portal for interactive, deeper exploration.